1win Terms and Conditions 2025

1win provides legal and reliable access to betting and the best online casino services in Kenya. You should realise that the terms and conditions of the platform dictate a minimum age to join our website. It also includes requirements to comply with local government laws and regulations within the platform.

Only one authorised account can be created per person. Sharing access or registering on behalf of others is not allowed. If necessary, 1win may request proof of identity to ensure security and integrity. We may refuse to provide certain services or permanently block an account in case of illegal or suspicious activity after verification.

A bet is considered settled after it is confirmed by the system and included in the records on the server – a notification of acceptance appears on the screen. After that, it is impossible to cancel or change the bet. Here is what is important to know before placing bets:

• Bet Formation. A bet is created by selecting an event and odds. After confirmation, the system fixes the conditions under which the outcome will be calculated. The maximum number of events in a system is 16. Only one dependent outcome can be included in an express bet, otherwise, the system automatically excludes events with the lowest odds from the express;
• Minimum and maximum amounts. The minimum bet amount depends on the selected event and is displayed on the screen during placing a bet. The maximum bet amount is determined automatically, taking into account the odds and the platform’s current limit policy;
• Calculation of outcomes. The winnings are determined based on the official result of the event. If the prediction is correct, the balance is credited with an amount equal to the product of the bet by the set odds. In case of a loss, the bet amount is deducted;
• Cancellation of bets. In case of force majeure circumstances, for example, technical failures, cancellation of the event, errors in the line, the bet can be recognized as invalid. In this case, the whole amount is returned to the balance in full, or the bet is calculated with a coefficient of 1.

Creating an account at 1win is an important step on the way to betting and playing, which is not time-consuming but mandatory. To sign up with 1win, you must meet the following criteria:

• Exceeding the age of majority, i.e. 18 years old or higher;
• Provide valid personal information as requested by the platform, including a valid e-mail address, password, name, phone number, and date of birth;
• Accept the User Agreement and the Terms and Conditions of 1win;
• Opening more than one account is prohibited. All additional profiles are considered backup and can be deleted. In this case, all actions made through such accounts may be recognised as invalid;

After registration, it is necessary to undergo verification, which will help to confirm your identity and protect you from fraud. This process may include providing proof of identity and proof of address, a utility bill, or a bank statement. If verification is not completed within the agreed-upon timeframe, it is possible that your account may be suspended, revoked.

The platform supports convenient deposit and withdrawal methods selected for the Kenyan region, including M-Pesa, Airtel. An up-to-date list of methods is displayed on the payment execution page.

Payment transactions are processed in the shortest possible time. Crediting of funds at 1win is usually instant, and withdrawal takes from a few minutes to 72 hours, depending on the selected method and passing the check. However, delays may occur if the transaction requires additional verification.

The minimum and maximum amounts for 1win deposits and withdrawals depend on the specific payment method and are specified at the time of the request. During deposit, M-Pesa and Airtel suggest 150 KES as the lowest limit, for crypto transfer it amounts to 129,3 KES. 1win withdrawal transactions are free of charge; however, third-party payment systems may occasionally apply their own fees. Any such charges are disclosed upfront.

To cancel a transaction, it is necessary to submit a corresponding request to the support service as early as possible, before the start of payment processing. Once the transaction is completed, the cancellation becomes impossible. The platform reserves the right to suspend or block suspicious financial actions until additional information is received as part of AML and KYC procedures.

Using the 1win Kenya platform requires compliance with some rules to ensure fair and safe play. Failure to comply with these obligations may result in restrictions, account blocking or cancelled transactions. The main obligations include:

• Providing accurate and relevant information when registering and subsequently using the account;
• Using only one account, without creating a network of multiple accounts;
• Complying with the laws of the country of residence and the internal rules of the platform;
• Avoiding attempts of fraud, hacking, or unauthorised access to the system;
• Refusal to use third-party software, scripts, or other methods that violate the integrity of betting;
• Self-monitoring of responsible gambling behaviour at 1win;
• Immediate provision of necessary documents upon request for verification and security checks;
• Refraining from attempting to launder funds or engage in prohibited financial transactions;
• Respectful behaviour when interacting with support and other participants.

Suspension or complete account termination can be initiated in the event of a violation of platform rules or if additional checks are required. These measures are designed to comply with the standards of security, legality, and accountability as per 1win AML and KYC protocols. Grounds for blocking or temporarily restricting access include:

• Providing false information during registration or in the profile;
• Refusal to undergo the verification procedure (KYC);
• Suspicion of money laundering, fraud, or other activities that violate AML/CTF regulations;
• Use of multiple accounts;
• Violation of the platform and betting terms of use;
• Suspected use of third-party software or bypassing the fair play system.

Restoration of access is possible after removing the reasons for the blocking and completing all necessary checks. To do this, it is necessary to provide the requested documents and undergo procedures to confirm the identity and source of funds. The final closure of the account can be carried out on the platform’s initiative or upon personal request.

In case of disputes or complaints about the work of the platform, there is a transparent procedure for their resolution. Complaints can be filed through feedback channels on our official website or in the 1win Kenya app, such as online live chat or a detailed email to the support team at the contact address [email protected]. Appeals are accepted 24/7 and are processed on a first-come, first-served basis.

It takes up to 14 working days from the date of receipt to review a complaint. If necessary, additional data may be requested to analyze the situation more accurately. After review, an official response is provided explaining the outcome.

All legal relations are regulated under the applicable laws of the jurisdiction in which the platform is registered. In case of inability to resolve the dispute within the support service, the case may be referred to the competent authorities.

We adhere to strict standards in the area of privacy and protection of personal information at 1win. All data provided during registration, verification, and use of services is processed in accordance with internal security policies and applicable laws.

Personal data is used to enable access to services, transactions, identity verification (KYC), and in rare cases to collect statistical and analytical data and to comply with anti-money laundering requirements.

To protect the personal data collected, only advanced encryption methods are used, using standards such as TLS and SSL with 256-bit keys. Storage is only on secure physical servers with limited access by third parties without legal grounds, and all activity on the platform is continuously monitored. Different types of data have different retention periods, some are disposed of instantly, others remain for some time. The data retention period is at least 5 years after the account is closed, depending on legal requirements. You hold the right to:

• Make changes or corrections;
• Request the deletion of data or the entire account in the absence of legal grounds for further processing;
• Withdraw consent to data processing, if this is the basis.

Our platform reserves the right to make changes to the terms and conditions at any time in order to improve service, comply with legal requirements, or improve security. Updated rules are published on the official website, and a notification is sent via personal account or to the email specified during registration.

The changes come into effect from the moment of publication or on the date specified in the notification. Continued use of the platform after updating the terms and conditions means automatic agreement with them.

If you refuse to comply with the new rules, access to the service may be restricted, and your account may be suspended or closed. It is recommended to regularly check the current version of the terms and conditions to avoid misunderstandings.