1win Privacy Policy in Kenya 2025

We gather personal details through different methods. Some of this information comes directly from players when they create a new 1win account, during document checks, or when they contact customer support. This may include contact details and identity verification data.

All collected data is used for account setup, identity checks, transaction monitoring, customer support, and improving platform security.

When you visit our websites or use our mobile application or services, we automatically collect some information, in order to understand how you use them. This includes:

• IP address;
• Operating system;
• Device type and settings;
• Browser type and settings;
• Crash reports;
• System activity;
• Deposits, withdrawals and account activity;
• Date, time, and referrer URL of requests.

We collect some of this information with cookies, similar tracking technologies, and third-party tools like Google Analytics.

Sometimes, we may get personal data from other sources, such as public materials or trusted third parties like payment providers. This data helps us verify the information you give us and improve our services.

1win may pass on your data to other parties when this is needed for the platform to work properly or when required by law. All actions follow legal standards and are done with care.

Your personal data may be shared with:

• Companies that belong to the same group as 1win;
• Third-party firms that help with technical support, advertising, and basic platform tools;
• Authorities such as law enforcement, courts, regulators, or fraud-monitoring bodies, if legal rules demand it;
• Partners or affiliates who introduced players to the site;
• Other parties, but only if players have agreed to this in advance.

This approach helps maintain legal safety and system stability.

Rules of use of 1win include strict data protection policies. The platform uses clear tools and strict controls.

• Encryption of data. All personal and payment information goes through encryption. This happens during transfers and while stored on servers. Backups also use the same protection;
• Limited access. Only some staff and partners can see personal information. They access it only when needed for specific work;
• Network rules. Firewalls and security layers protect the system. Experts check the setup and update it based on current standards;
• Secure locations. The servers stay in protected buildings. These buildings have guards, cameras, and regular safety checks. Copies of data are stored in other locations to lower risks;
• Constant checks. The security team watches systems, reads alerts, and looks for problems every day.

These actions help keep all information safe from outside access or leaks.

You have rights connected to personal data. These rights are part of data protection rules.

• You can ask what personal data the company stores. You can also ask to fix any mistakes in that data. If needed, you can request a copy of the stored information in digital format;
• You can object when personal data is used for the company’s interests. In some cases, the platform can still use the data if strong legal reasons exist;
• You can request to delete your data and close your accounts. This applies if the company no longer needs the data, if consent was removed, or if the data was used without a proper reason. Some data may still be kept if needed for law, safety, or legal claims;
• You can also ask to pause the use of your data in some cases. Consent can be taken back at any time. Still, data might be used if other legal rules allow it;
• You can stop all ads and related profiling. To stop messages, you can unsubscribe or write to [email protected];
• You can contact local data protection authorities if you believe your rights were not respected.

Not all rights apply in every case. Each request may be checked under legal rules.

To use these rights, you can change settings in your account or contact 1win by email [email protected]. The company may ask for proof of identity first.

We can update this privacy policy at any time. Any changes will be effective once published on the website. Check the policy regularly to stay informed about how your data is handled. By continuing to use the platform after the updates, you accept the new 1win terms.